Where is my nearest Bank of Ireland UK branch?
Bank of Ireland UK no longer operates a branch network in Great Britain (GB) however please click here to see a list of all of our Business Offices in GB. Please note that Bank of Ireland UK does not offer cash or counter services at any of these locations.
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I have a query about my existing account. Who should I contact?
Please call our dedicated Customer Service teams on the numbers below who will be happy to help you.
Personal Customers - 0845 603 8050
Direct Personal Banking - 0845 7 190 190
Business Customers - 0845 850 1234
Insolvency Practitioners - 0845 607 0440
Solicitors - 0845 607 0220
Opening Hours: Monday - Friday, 9am - 5pm.
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What options are available to me to manage my account?
Business Customers
Business On Line - our internet banking service for business customers has been developed to give you more control and flexibility in carrying out financial transactions with us. https://www.boi-bol.com/newHome.html
Personal Customers
Banking 365 offers Bank of Ireland UK personal customers the convenience of doing their day-to-day banking 24 hours a day, 365 days a year, by phone or online - so you can bank at a time and place that suits you. It's easy to use, quick and very convenient. Visit 365 Online for further information.
You can also take advantage of a range of Bank of Ireland UK services available for our personal customers at any Post Office® branch in the UK. For more information, please contact our teams at the Post Office on 0800 169 7500 or visit www.postoffice.co.uk.
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How do I open a Bank of Ireland UK deposit account?
Personal customers wishing to deposit funds under the value of £250,000 should contact our dedicated Customer Service Desk on 0845 603 8050. Alternatively you can contact our teams at the Post Office on 0800 169 7500.
Business customers wishing to deposit funds under the value of £250,000 should contact our dedicated Customer Service Desk on 0845 850 1234
Personal, Corporate and Business customers wishing to deposit funds greater than £250,000 should contact our Specialist Deposit Desk on 0845 602 6973.
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What deposit protection is available to Bank of Ireland UK customers?
We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the scheme.
In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with the bank, including their share of any joint account, and not to each separate account.
For further information about the scheme (including the amounts covered and eligibility to claim) please
ask at your local branch, refer to the FSCS website www.FSCS.org.uk or call 0207 892 7300.
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I have a query about an existing Bank of Ireland UK Mortgage. Who Should I contact?
If you have a UK mortgage account with us, then please call us on 0845 300 8000* or visit www.bankofirelandmortgages.co.uk.
Bristol & West Mortgages: 0845 602 7056
Bank of Ireland UK no longer offers mortgages directly in the UK. However, Bank of Ireland UK is the mortgage product provider for the Post Office. For more information please call 0800 707 6206* or visit www.postoffice.co.uk
*Calls may be recorded for training and monitoring purposes. Lines are open 8.30am - 6pm Monday to Friday. (Some services are only available 9am - 5pm Monday to Friday.)
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Where can I see your Reports & Accounts
Click here to view our Annual Report and Accounts. (Link to our reports & accounts section)
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Who can I contact if I have a complaint?
Should you have a complaint, you can send it to us in writing to the following address:
Group Customer Complaints
Bank of Ireland Group
PO Box 27
One Temple Quay
Bristol
BS99 7BR
Tel: 020 3201 6000
Email: customercare@boiuk.com.
For more information on our complaints procedure, please click here.
For contact details for alternative areas of the Group, please click here
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Post Office FAQs
What is Bank of Ireland UK's connection with the UK Post Office?
Bank of Ireland UK is in a joint venture with the UK Post Office, offering a number of financial services products. Please contact our teams at the Post Office on 0800 169 7500 or visit www.postoffice.co.uk for more information.
My ATM card has been retained in the ATM machine. Who do I contact?
All captured cards are automatically destroyed and so you will not be able to retrieve your card. Please contact your card issuing Bank who will cancel your card and provide you with a new card.
Bank of Ireland UK customers can contact their customer services team on telephone number 0845 603 8050, from outside the UK please call 00 44 845 850 1234.
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The ATM did not dispense any cash or there was a shortfall. Who do I contact?
Please contact your card issuing Bank who is responsible for investigating this issue with us on your behalf. You will be asked to complete an indemnity form, once this has been completed and forwarded to us we have up to 20 days to investigate the transaction and arrange a refund if appropriate. Your own Bank will keep you informed of the progress of the investigation.
Bank of Ireland UK customers can contact their customer services team on telephone number 0845 603 8050, from outside the UK please call 00 44 845 850 1234.
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I wish to report an out of service ATM. Who do I contact?
Our ATMs are centrally monitored for service availability. Please be assured that the ATM downtime is being dealt with in the appropriate area within Bank of Ireland UK. However, if you are near the Post Office concerned, please inform a member of staff who will then follow this up with the internal Service Department.
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Where can I find my nearest free to use Post Office ATM?
Please click on link to find your nearest free to use Post Office ATM located in UK Post Office® branches www.postoffice.co.uk/ finance/making-payments/atm-locator .
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