Bank of Ireland GB Business & Corporate Banking



Where is my nearest Bank of Ireland UK branch?
Bank of Ireland UK no longer operates a branch network in Great Britain (GB). Please see below for details of how to contact us if you are an existing account holder.

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I have a query about my existing account. Who should I contact?
Please call our dedicated Customer Service teams on the numbers below who will be happy to help you.

Personal Customers - 0345 850 1234

Business Customers - Contact your Relationship Manager or call our Customer Service Team on 0345 850 1234

Opening Hours: Monday - Friday, 9am - 5pm.

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What options are available to me to manage my account?
Business Customers

Business On Line - our internet banking service for business customers has been developed to give you more control and flexibility in carrying out financial transactions with us.

Personal Customers
Banking 365 offers Bank of Ireland UK personal customers the convenience of doing their day-to-day banking 24 hours a day, 365 days a year, by phone or online - so you can bank at a time and place that suits you. It's easy to use, quick and very convenient. Visit 365 Online for further information.

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I have a query about an existing Bank of Ireland UK Mortgage. Who Should I contact?
If you have a UK mortgage account with us, then please call us on 0345 300 8000* or visit

Bristol & West Mortgages: 0345 602 7056

Bank of Ireland UK no longer offers mortgages directly in the GB. However, Bank of Ireland UK is the mortgage product provider for the Post Office. For more information please call 0800 707 6206* or visit
*Calls may be recorded for training and monitoring purposes. Lines are open 8.30am - 6pm Monday to Friday. (Some services are only available 9am - 5pm Monday to Friday.)

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Where can I see your Reports & Accounts
Click here to view our Annual Report and Accounts.

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Who can I contact if I have a complaint?
Should you have a complaint, you can send it to us in writing to the following address:

      Bank of Ireland UK 
      Group Customer Complaints
      PO Box 3191
      BS1 9HY

For more information on our complaints procedure, please click here.

For contact details for alternative areas of the Group, please click here

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What is Bank of Ireland UK's connection with the UK Post Office?
Bank of Ireland UK is in partnership with the UK Post Office, offering a number of financial services products. Please visit for more information.

My ATM card has been retained in the ATM machine. Who do I contact?
All captured cards are automatically destroyed and so you will not be able to retrieve your card. Please contact your card issuing Bank who will cancel your card and provide you with a new card.
Bank of Ireland UK customers can contact their customer services team on 00 44 345 850 1234.
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The ATM did not dispense any cash or there was a shortfall. Who do I contact?
Please contact your card issuing Bank who is responsible for investigating this issue with us on your behalf. You will be asked to complete an indemnity form, once this has been completed and forwarded to us we have up to 20 days to investigate the transaction and arrange a refund if appropriate. Your own Bank will keep you informed of the progress of the investigation.
Bank of Ireland UK customers can contact their customer services team on 00 44 345 850 1234.

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I wish to report an out of service ATM. Who do I contact?
Our ATMs are centrally monitored for service availability. Please be assured that the ATM downtime is being dealt with in the appropriate area within Bank of Ireland UK. However, if you are near the Post Office concerned, please inform a member of staff who will then follow this up with the internal Service Department.

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Where can I find my nearest free to use  Post Office ATM?
Please click on link to find your nearest free to use Post Office ATM located in UK Post Office® branches

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 What is a Visa Debit Card?  

A Visa Debit Card allows you to debit money from your current account, giving you access to your money 24 hours a day and saves you carrying cash. It will offer you additional benefits, greater convenience, increased security and protection (relative to the Maestro Debit Card). Some of our Visa Debit Cards also have a “Contactless” feature, which will allow you to make Contactless transactions.

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What is a Contactless transaction?

A Contactless transaction is a card transaction done without the need to enter your Personal Identification Number (PIN) for low value transactions of £20* or less – ideal for everyday purchases at home and abroad such as a coffee or newspaper.


*The upper limit for the contactless transaction threshold is set by the UK Payments Association and is due to increase to £30 on 1st September 2015.

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When can I get a Visa Debit card?

We will start issuing Personal & Business Visa Debit Cards to existing cardholders and new Personal & Business current account customers from mid-April. 

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I am an existing customer – How do I know whether I will get a new Visa Debit Card? 

If you are an existing Maestro or Cash Cardholder, you will automatically receive a Visa Debit Card provided that you made a transaction in the last year. If you have not used your Maestro or Cash Card in the last year, you will have been advised to make a transaction prior to 31st March 2015 in order to receive a Visa Debit Card. Please note that if you are a Basic Cash account customer that you will not be offered a  Visa Debit card, but that you can continue to use your ATM card.

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What type of Visa Debit card will I receive?

In the majority of cases, existing Maestro Card holders will receive a “Contactless” Visa Debit card and existing Cash Card holders will receive a “Contact” Visa Debit Card (without the “Contactless” feature).

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Can I change the card-type I receive?

If you would prefer to have a different card type to the one you are being issued with, please call our customer service team on 0345 736 5555.

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Will existing ATM withdrawal limits remain in place?

In most cases, yes, your existing ATM withdrawal limits will remain the same.

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Will a recurring transaction set up on the Maestro Card route automatically to the new Visa Debit Card?

No - If you have an existing recurring transaction set up on your Maestro card, you will need to set this up again on your new Visa Debit card.

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I have a current Maestro Card, and have previously registered for 3D Secure – Do I need to do anything?  

Yes, you will need to register your new card for 3D Secure, on Verified by Visa. You will be prompted to register for 3D Secure the first time you use your card online.

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Is there any difference between the Non-Sterling Fees and charges for Visa Debit Cards and Maestro Debit Cards?

No, the Non-Sterling Fees & Charges for a Visa Debit Card are the same as our Maestro Debit Card. Please see our website for more details on our Fees & Charges.

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What is the difference between a Visa Debit Card and a Credit Card?

Bank of Ireland offers both Credit and Debit cards, and there are distinct differences between the two:

• A Debit Card is linked to a Personal or Business current account. You can use a debit card to buy goods or withdraw cash, and the transaction is generally taken from your account immediately.
• A Credit Card is not linked to a Personal or Business current account, and allows you to pay for goods and services, or to withdraw cash on short-term credit, based on an agreed credit limit, at an agreed rate of interest.

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How can I get my money back if I haven’t received what I expected or do not recognise the transaction?

To dispute a transaction conducted using your credit or debit card please complete the ‘Transaction Dispute Form’ and send with all relevant information requested to the address on the form.

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