Privacy Policy
At Bank of Ireland Group we are committed to ensuring the privacy of your information.
We understand that as a customer or visitor using the Bank of Ireland Group Website, the privacy and the security of your information is very important to you. The purpose of our Privacy Policy is to outline Bank of Ireland Group's practices in this area.
PLEASE NOTE that this Privacy Policy is subject to the Terms and Conditions of Use of the Bank of Ireland Group Website. You can read a copy of the Terms and Conditions of Use by clicking here. We recommend that you read the Terms and Conditions of Use. If there is a conflict between the Terms and Conditions of Use and this Privacy Policy, the Terms and Conditions of Use shall prevail. Except as otherwise provided, terms used herein and defined in the Terms and Conditions of Use shall have the same meaning that is given to them in the Terms and Conditions of Use.
The contents of this Privacy Policy are subject to change and to being updated without notice from time to time.
The information we collect
As you browse through our Website, our web server collects information about your visit, not about you personally. We gather and monitor statistics such as, for example:
- the number of people who visit the Website;
- the date and time of visits;
- the number of pages viewed;
- the amount of time spent on the Website;
- the most popular sections of the Website
This information is anonymous and no attempt is or will be made to identify visitors. So, for example, on a specific day we can identify that our site has forty thousand visitors. However, we know nothing about these visitors in terms of e-mail addresses or any other personal information.
We only ask and will only ask for personal information from which you can be identified where the information is required for particular purposes .This gathering of information is consistent with our branch and telephone practices. (Please note in this regard the paragraph headed Internet fraud below)
All information provided to us by you will be treated with the utmost confidentiality in accordance with all applicable legislative and regulatory standards. If you ever decide that you no longer wish us to keep or use information or you want the information to be revised or updated, please feel free to contact us. We will remove or amend the information as appropriate in accordance with applicable legislative and regulatory requirements.
Use of 'Cookies'
The Bank of Ireland Group Website does not use cookies. This is to further protect the confidentiality, anonymity and security of your personal information.
(A cookie is a small piece of information that a website stores through your web browser on your PC that it can later retrieve when you log back onto that website. This means that the site will remember your preferences and possibly even your name).
Disclosure of information
Bank of Ireland Group will not divulge customer information to a third party unless we have received customer authoristation OR we are required to do so by law.
Security of information
At Bank of Ireland Group, we understand how important the security and confidentiality of your information is to you. Keeping customer information secure is a top priority for Bank of Ireland Group. Our goal is to protect your information on the Internet in the same way as we would over the phone, in a branch or at an ATM.
Even so, Bank of Ireland Group cannot guarantee the privacy or confidentiality of information relating to you passing over the Internet. In accessing this Website and in availing of any of the services/information available on or via this Website, you accept and are deemed to accept that electronic mail messaging and Internet communication may not be free from interference by third parties and may not remain confidential. The use by you of this Website is at your sole risk.
Internet Fraud
A number of banking organisations and their customers have recently been the target of hoax e-mails that are aimed at gathering Internet/account details of the customers. Some of these hoax e-mails have encouraged or facilitated contact with hoax websites that purport to be (but are not) the website of the relevant banking organisation. To date the occurrence of such online fraud has not been extensive. However, we would always advise you to be cautious as regards disclosing your personal details. In particular, you should note that we will only ever request your personal details if: (i) you are seeking to initiate e-mail contact with us via this Website; or (ii) you initiate a request for a particular service via this Website and we require certain of your personal details to provide you with the requested service.
Hyperlinks
Some of the pages on this Website contain hypertext links to websites not maintained by Bank of Ireland Group. You are reminded that different terms and conditions of use will apply to you as a user of such websites. In addition such websites may not maintain the same privacy standards that Bank of Ireland Group maintains.
No liability
No member of the Bank of Ireland Group or any of its agents or employees accepts any liability for any loss or damage of any nature, including but not limited to loss of profits, goodwill, or any other type of financial or other pecuniary or direct or special indirect or consequential loss howsoever arising whether in negligence or for breach of contract or other duty, arising out of or in relation to the use and/or dissemination of personal information relating to you where such use and/or dissemination of information is done in accordance with this Privacy Policy and the Terms and Conditions of Use (in the event of conflict the Terms and Conditions of Use shall prevail).
Back to Top
Security & Fraud
So you're a Lottery Winner! ....(or are you?)
The Bank of Ireland has become aware of a scam currently being carried out by various groups of international fraudsters. This involves victims being contacted by email in which they are advised that they have won the Lottery (...any lottery, it doesn't matter which one). No ticket purchase was necessary - according to the scammers. The victim is encouraged to pay a fee before the 'winning' lottery cheque is handed over. This scheme is a FRAUD. Do not become involved. The copy cheques and bank drafts, circulated by the criminals are WORTHLESS. Many appear to be for hundreds of thousands and in some cases millions of Euro - we repeat, these items are worthless.
In the normal course, we advise any individual who has received a message from a suspect email address to return it to the remitting Internet Service Provider's abuse address (e.g. abuse@hotmail.com , abuse@yahoo.co.uk etc).
The attached websites may be of interest to readers
Such attempts should be reported to your local Police.
Alert - Hoax Emails
A number of banking organisations and their customers have recently been the target of hoax e-mails that are aimed at gathering Internet/account details of the customers. Some of these hoax e-mails have encouraged or facilitated contact with hoax websites that purport to be (but are not) the website of the relevant banking organisation. To date the occurrence of such online fraud has not been extensive. However, we would always advise you to be cautious as regards disclosing your personal details. In particular, you should note that we will only ever request your personal details if: (i) you are seeking to initiate e-mail contact with us via this Website; or (ii) you initiate a request for a particular service via this Website, and we require certain of your personal details to provide you with the requested service and the requested service is a loan/credit card application, a mortgage application, a request for a telephone call from a sales advisor, or a request for a pensions information pack or other product information.
Alert - Advance Fee Fraud
Other types of email are also being circulated by criminals. These involve Advance Fee Frauds. Recent variations purport to have been issued by members of staff of a bank who seeks assistance to steal substantial sums of monies from dormant accounts. The criminals explain that the monies belong to some person who has passed away, perhaps in a plane crash or some such similar disaster. The information contained in the email is totally bogus, the sender is attempting to defraud the recipient. DO NOT RESPOND TO THESE EMAILS. Forward them to the relevant Internet Service Provider (e.g. abuse@hotmail.com or abuse@yahoo.co.uk) and notify your local Police.
At Bank of Ireland Group we are committed to ensuring the privacy of your information and seeking to attain the highest standards of security at all times. However, you should note that messages and information passing over the Internet may not be free from interference by third parties and should be independently verified. You should never disclose data over the Internet unless you have satisfied yourself as to the security of the related technology/encryption.
Please note that Bank of Ireland Group cannot guarantee the privacy or confidentiality of information relating to you that passes over the Internet. In accessing this Website and in availing of any of the services/information available on or via this Website, you are deemed by these Terms and Conditions of Use to accept that electronic mail messaging and Internet communication may not be free from interference by third parties and may not remain confidential.
In all circumstances the use by you of this Website is at your sole risk.
Legal Statement
TERMS AND CONDITIONS OF USE OF BANK OF IRELAND GROUP WEBSITE
Access to this Website and the use of information on it is subject to these Terms and Conditions of Use. You should carefully read these Terms and Conditions of Use. By proceeding further, you will be deemed to have accepted them.
- Definitions
In these Terms and Conditions of Use, the following terms shall have the meanings indicated:
"Terms and Conditions of Use" - means the terms and conditions of use of this Website herein contained;
"Bank of Ireland - means the Governor and Company of the Bank of Ireland;
"Bank of Ireland Group" - means Bank of Ireland, its subsidiaries and associates;
"Privacy Policy" - means our statement of practice as regards the privacy and security of your information when accessing and/or using this Website and any of the features hereon (you can read a copy of the Privacy Policy by clicking here);
"you" - means any and all persons accessing or using this Website and/or availing of any information and/or services available on or via this Website;
"we" and "our" and "us" - means Bank of Ireland and Bank of Ireland Group;
"Website" - means this website, being a website accessible at or via the internet address www.bank-of-ireland.co.uk;
- Governing Law and Jurisdiction
Information appearing on this Website is provided in accordance with and subject to the laws of England and Wales and the laws of England and Wales govern the conduct and operation of this website. The courts of England and Wales have exclusive jurisdiction over all claims or disputes arising in relation to, out of, or in connection with these Terms and Conditions of Use, the information contained on this Website, and any use made of that information. Any such claims or disputes shall be resolved in accordance with the laws of England and Wales.
- Disclaimer as to accuracy of information
Care has been taken in the preparation of the information contained on this Website. However, we do not make any representations or warranties as to the accuracy of the information contained on this Website.
- Need for professional advice
You should not rely on any information contained on the Website in relation to a specific issue or decision without taking financial, banking, investment or other advice from an appropriately qualified professional adviser.
- Prohibited use of Website
The information on this Website is not intended to be provided to and should not be used in any State or jurisdiction of any nature in which access to or use of such information is prohibited, whether in the format in which it is presented on this Website or otherwise. If you have any doubts about the legality of your using this Website, you should not continue any further.
- Not an offer or solicitation
The information contained on this Website is not intended to nor does it constitute an offer or solicitation of investment, financial or banking services by us or any of us. Users of this Website should note that each of these products and services are provided subject to separate specific terms and conditions which should be carefully read.
- Amendments
The contents of this Website, including these Terms and Conditions of Use, any information contained on this Website and our Privacy Policy are subject to change and to being updated without notice from time to time.
- Hypertext links
8.1
This Website contains hypertext links to websites not maintained by Bank of Ireland Group or any member of Bank of Ireland Group. Neither Bank of Ireland nor Bank of Ireland Group endorses or represents the reliability, accuracy, or quality of any information, goods, services, or products displayed or advertised on such other websites. No member of Bank of Ireland Group is or shall be (or be deemed to be) a party to any contract that you may or do enter into with the providers of such goods, services or products. You are reminded that different terms and conditions of use will apply to you as a user of such websites. Bank of Ireland Group hereby disclaims any and all liability for the content of such websites and any loss or damage of any nature suffered by you as a result either: (a) of accessing or using such websites; or (b) availing of or acquiring any or all of the goods, services or products advertised or available on or via such websites. The use by you of such websites is at your sole risk.
8.2
This Website contains hypertext links to websites maintained by members of the Bank of Ireland Group other than Bank of Ireland. You are reminded that different terms and conditions of use may apply to you as a user of such websites.
8.3
No third party is permitted to create a link from another website to this Website without our prior written consent.
- Security
At Bank of Ireland Group we are committed to ensuring the privacy of your information and seeking to attain the highest standards of security at all times. However, you should note that messages and information passing over the Internet may not be free from interference by third parties and should be independently verified. You should never disclose data over the Internet unless you have satisfied yourself as to the security of the related technology/encryption.
A number of banking organisations and their customers have recently been the target of hoax e-mails that are aimed at gathering Internet/account details of the customers. Some of these hoax e-mails have encouraged or facilitated contact with hoax websites that purport to be (but are not) the website of the relevant banking organisation. To date the occurrence of such online fraud has not been extensive. However, we would always advise you to be cautious as regards disclosing your personal details. In particular, you should note that we will only ever request your personal details if: (i) you are seeking to initiate e-mail contact with us via this Website; or (ii) you initiate a request for a particular service via this Website and we require certain of your personal details to provide you with the requested service.
Please note that the Bank of Ireland Group cannot guarantee the privacy or confidentiality of information relating to you that passes over the Internet. In accessing this Website and in availing of any of the services/information available on or via this Website, you are deemed by these Terms and Conditions of Use to accept that electronic mail messaging and Internet communication may not be free from interference by third parties and may not remain confidential.
In all circumstances the use by you of this Website is at your sole risk.
- Privacy Policy
Bank of Ireland Group will use your personal data in the manner set out in its Privacy Policy. However, in the event of a conflict between the Privacy Policy and these Terms and Conditions of Use, the Terms and Conditions of Use shall prevail.
- General disclaimer of liability
11.1
No member of the Bank of Ireland Group (or any other person involved with the provision and maintenance of this Website) takes any responsibility for the accuracy of the information provided on this Website. Use of such information is at the user's sole risk. No member of the Bank of Ireland Group accepts any liability for any loss or damage of any nature, including but not limited to loss of profits, goodwill, or any other type of financial or other pecuniary or direct or special indirect or consequential loss howsoever arising whether in negligence or for breach of contract or other duty as a result of:
(i) use of this Website, including but not limited to any electronic mail messaging and Internet communication that may arise from, in the course of or pursuant to such use; and/or
(ii) reliance on the information contained in this Website, whether:
(a) downloaded or not;
(b) authorised or not.
11.2
Bank of Ireland Group makes no representation or warranty or undertaking of any kind in relation to the analysis or information contained on this Website or the completeness or accuracy of such information.
- Right of Bank of Ireland to information on this Website
The information contained on this Website may not be copied, transmitted, amended or reproduced in any form whatsoever without the prior written consent of Bank of Ireland.
- Attempted use of Website
These Terms and Conditions of Use shall also apply, subject to alteration as necessary, to attempted access of the Website and attempted use of information on it.
- General
14.1
In the event that any provision in these Terms and Conditions of Use is held to be unenforceable or invalid, such provision shall be severed and the remaining provisions shall be enforceable to the fullest extent permitted by the laws of England and Wales.
14.2
Clause headings in these Terms and Conditions of Use are for reference purposes only and shall not be used to construe or determine the meaning of any or all of these Terms and Conditions of Use.
Back to Top
Bank of Ireland subscribes to "The Banking Code" and to "The Business Banking Code" which set out standards of good banking practice for personal and business customers respectively. Copies of the Codes are available on request. The Codes are monitored by the Banking Code Standard Board (BCSB). You can contact the BCSB if you have any complaint about the general running of the Codes. Their address is 33, St James' Square, London SW1Y 4JS. Their telephone number is 020 7661 9694. The Codes are also available at www.bankingcode.org.uk.
We follow the British Bankers' Association Statement of Principles a copy of which will be given to you when you open an account. It can also be accessed at www.bba.org.uk. We also subscribe to the Financial Ombudsman Scheme. Details are available from our branches on request or can be accessed at www.financial-ombudsman.org.uk.
Related Links:
